INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product you receive will match the images shown. However, slight variations in color may occur due to lighting and screen settings. If you have any concerns, please feel free to contact us before making your purchase.

Where can I view my sales receipt?

You can view your sales receipt in your email inbox, as we send a copy after your purchase. If you don’t see it, please check your spam or junk folder. Additionally, you can log into your account on our website and navigate to the Order History or My Purchases section to access your receipt. If you need further assistance, feel free to contact our support team.

How can I return an item?

To return an item, please follow these steps:

  1. Check the Return Policy – Ensure the item is eligible for a return by reviewing our return policy on our website.

  2. Initiate a Return Request – Contact our customer support team or log into your account and go to the Returns section to start the process.

  3. Package the Item – Securely pack the item in its original packaging, including all accessories and tags.

  4. Ship the Item – Follow the instructions provided for the return shipping label and send the item back within the return window.

  5. Receive Your Refund or Exchange – Once we receive and inspect the item, we will process your refund or exchange according to our policy.

Will you restock items indicated as “out of stock?”

We restock popular items whenever possible. If an item is marked as “out of stock,” you can sign up for restock notifications on the product page or contact our customer support team for an estimated restock date. Availability may vary depending on demand and supplier availability.

Where can I ship my order?

We currently ship orders to addresses within United Kingdom. During checkout, you can enter your shipping address to see available delivery options. If you have any questions about shipping to a specific location, please contact our customer support team for assistance.

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